Frequently Asked Questions

How do I (arm/disarm, Turn chime on/off, bypass a zone, silence my alarm, check trouble condition, add/change code, change time on my keypad)?

Please see the cheat sheets for your brand and model of alarm. The cheat sheets are in our “support” section under product manuals and cheat sheets, or click “HERE” . You can also call to book a remote service call and we can take care of it for you.

I have read that alarms systems are designed and it is recommended by the manufactures to be tested weekly, is it important to test my alarm?

Both DSC and Honeywell recommend weekly testing for all of their Burglar Alarms.  Please see the cheat sheets for your brand and model of alarm.  The cheat sheets are in our “support” section under product manuals and cheat sheets, or click  “HERE” You can also call to book a service call and we can take care of it for you.

I have a new pet dog/cat, will it affect my alarm system?

Generally most motion detectors are pet immune, this does not however mean your pet wont set them off causing a false alarm. Large or very active animals will exceed the capabilities of the motion detectors immunity. This means you should call your security professional to discuss your exact situation, some simple changes can go a long way to preventing false alarms.

How do I change batteries on my wireless devices?

Please see the cheat sheets for your brand and model of alarm. The cheat sheets are in our “support” section under product manuals and cheat sheets, or click “HERE” You can also call to book a service call and we can take care of it for you.

My home was broken into and I already have an alarm, is there anything I can do to stop this from happening again?

An alarm system is a great way to protect your home, even when there is a break in, the amount of time spent in the home can be dramatically reduced. There are additional security measures that are put in place when this is simply not good enough. These options can range from Video verification to reduce police response times to armed guards or home fortification where legal. You will need to discuss these options with a system design specialist to get more information.

My home is being renovated, is now a good time to get my alarm installed or should I wait until the renovation is completed?

You definitely want to have your alarm system planned and pre-wired before the renovation is finished. You can have a temporary system to protect your home until the renovation is complete and the alarm can be finished.